Legal
Your Privacy
This page covers everyone who visits, registers or plays at New Westminster Casino. It takes in every bit of personal information we keep on you, from your very first click to the day your records are erased.
What We Collect
- Account information: your username, email, full name, birth date and residential address.
- Verification: ID documents and proof of address, used for checks on age and identity and against money laundering.
- Payments: deposit and withdrawal records, with partial payment details passed to us by processors.
- Play: wagers, wins, game sessions, limits and bonus use.
- Technical: IP address, browser and device details, plus location signals from geolocation checks.
- Contact: any messages you send to support.
Changes
If laws or our practices change, this page gets a refresh and a new date. Major changes are announced by email or on the site before they apply.
Cookies
Cookies and similar tools have their own page. See About Cookies.
Security
Your data sits behind encryption, access controls and monitored systems. Only staff who need your information for their role can see it. We check our safeguards regularly and act fast on any incident.
How Long We Keep It
After your account closes, we hold account, verification and transaction data for as long as Canadian anti-money laundering, tax and gambling rules require. Then we delete or anonymise it, so nothing links back to you.
Your Rights
On request, we will:
- reveal all the data we hold on you
- correct details that are wrong or out of date
- erase any information we are no longer legally required to keep
- object to and stop a particular use, such as marketing
Send requests to [email protected]. Before acting, we may confirm your identity.
Why We Collect It
- to operate your account, games and payments
- to confirm your age, identity and location, and to block fraud and money laundering
- to run safer play tools and detect signs of harm
- to answer your messages
- to improve the site and, with your permission, to send offers
Marketing Choices
Promotions reach you only if you switch them on. Every promotional email carries an unsubscribe link, and you can turn offers off in your account settings. Players using self-exclusion or a break receive no marketing.
Legal Grounds
We handle your data under Canadian privacy law. We do so because you consent, because we need it to run the account you opened, because the law requires it, or for reasonable business purposes such as security.
Who Gets Your Data
Your data is never for sale. It goes only to:
- payment providers that process every deposit and withdrawal you make
- identity and geolocation partners, who confirm your identity and the place you play from
- contracted providers for hosting, games and email
- authorities, where Canadian law requires it
Age
Adults 19 and up only. Find data from anyone younger? We erase it and shut the account. Read our 19+ Policy.
Transfers Outside Canada
Some partners keep or process data outside Canada. In that case, contracts and safeguards keep your protection at a level comparable to Canada's.
Contact
Questions about your data? Email [email protected].