Legal
Responsible Gaming
Who This Page Covers
Every player holding a New Westminster Casino account is covered here. It applies from your first login and every session after, on any device.
The lights are bright. The game should stay fun. Here is how we keep it that way.
Our Commitment
Every account comes with play controls included. You will find each of the tools listed here in your account settings, available as soon as you register. There is nothing to request and nobody will ask you why.
Deposits stay locked until your identity is verified and we have confirmed you are in a location where local law lets us accept you. No verification, no deposit.
We also keep an eye out for sudden shifts in how you play. If something seems wrong, we email you and steer you toward the tools listed here.
How Limit Changes Work
Going down is instant. A lower limit applies the second you save it.
Going up takes 24 hours. A higher limit only goes live after a full day. That pause is deliberate. It gives you time to think before the bigger number switches on.
Free Support
The following organisations provide free, confidential support to players and to those around them:
- ConnexOntario
- Alberta Health Services Addiction Helpline
- Gamblers Anonymous
- GamTalk
You don't need an account with us to reach them, and you don't have to hold off until things feel serious.
Your Tools
Deposit Limits
Set a deposit cap for a time frame of your choice. Reach it and deposits pause until a fresh period begins.
Wager Limits
Put a ceiling on the total value of your bets for a time frame you set. Wins and losses both count toward it.
Stake Limits
Limit how large any one bet can be. Useful for keeping every spin or hand modest.
Reality Checks
At the intervals you choose, a pop-up flashes your session time and your net result so far. Then it's your call: play on or stop right there.
Time Alerts
Set a session length. When the clock runs out, we tell you, so time never slips away unnoticed.
Cooling-Off Break
Hit pause for a set stretch: as short as 24 hours, as long as 6 weeks. While it runs: no play, no deposits, no promo emails from us. Once it starts, there's no ending it early.
Self-Exclusion
For a longer pause, self-exclusion blocks play and deposits for the period you choose. We send no marketing while it is in place, and the account stays locked until the period is over.
Account Closure
Done for good? Ask us to close your account. Any balance left goes out first, to a withdrawal method in your own name.
Self-Assessment
A few fast questions about your play make up our self-assessment quiz. Minutes to finish, answers kept private and never used for marketing. Your results include suggestions, like tools to switch on or organisations to reach out to.
Take it once, or take it again every few months as a quick check on how things are going.
Protecting Minors
Play here is for adults only, 19 and older. Age is confirmed before any deposit clears. Underage accounts get closed. Our 19+ Policy details every check and suggests filtering tools for shared family devices.
Contact
Questions about any tool, or need one applied for you? Email us:
Put "Responsible Gaming" in the subject line and your message jumps to the top of the queue. Our Terms of Use cover account rules in more detail.