Terms of Use

These terms are for every player who opens an account or plays at New Westminster Casino. They apply from your first visit, on every device, every time you play.

Acceptance

By registering, logging in or betting, you agree to these terms. They also include our Responsible Gaming, About Cookies, KYC & AML Policy, 19+ Policy, Your Privacy and Promotion Terms. Don't agree? Then please don't use the site.

Your Account

One person, one account. Extra accounts get shut down, and any linked bonuses or winnings may be removed.

Register with true, correct details. Something changes? Update it fast. Before your first deposit, we verify who you are and where you are. Your password stays with you: guard it. Think someone accessed your account without permission? Send us an email right away.

Changes

Laws shift, our games and services grow, and these rules can change with them. Each new version lands here with a clear date. Big changes get flagged by email or an on-site notice ahead of going live. Keep playing after that and the new rules apply to you.

Prohibited Conduct

Play it straight. We do not allow:

• playing on another person's account or with their payment method
• colluding, chip dumping, or swapping hands or information with other players
• bots, scripts or any software that bets or plays for you
• exploiting faults in games or software
• depositing funds from crime, or using the casino to move money
• abusive messages to our staff

Catch this conduct and we may pause play, hold or void winnings and shut the account. When Canadian law calls for it, we share information with authorities.

Bonuses

Every offer has its own conditions. You will find them on our Promotion Terms page, and they apply alongside these terms.

Intellectual Property

Our name, logo, site design, all texts and all images belong to us or to those who license them to us. Each game belongs to the studio that created it. Use this material only for playing here and for personal fun. Want to copy, frame or resell any part? You need our written permission first.

Games and Fair Play

Every game shows its rules and paytable behind the info button. Read them before you spin or take a seat.

eCOGRA / GLI tests the random number generators behind our digital games, so earlier results never influence later ones. Live dealer tables run on the rules displayed on screen. Whatever result the studio logs is final.

A malfunction cancels every play and payout. If a fault in the game, the server or your connection hits a round, that round is void. Round can't be finished? Your stake comes back.

Governing Law

The laws of British Columbia, and the federal laws of Canada that apply there, govern these terms. If our complaints process cannot settle a dispute, the courts of British Columbia will hear it.

Eligibility

Minimum age: 19. Players must be 19+, reside in Canada, and be physically present in a location where local law allows online casino play. Registration opens only in regions where it's permitted, and we apply Canadian rules on age checks, identity checks and anti-money laundering. Accounts belonging to minors are shut down. The full picture lives in our 19+ Policy.

Our Liability

Care goes into every part of this site, yet we can't promise zero errors or nonstop uptime. We carry no liability for losses caused by your device or internet connection, by events beyond our control, or by your breach of these terms. On any claim about a play, our payout tops out at what you staked on that play. Nothing here limits your rights under Canadian consumer law.

Complaints

Hit a problem? Let us know. Write to [email protected] with your username, the date, the game or payment in question, plus a description of what happened. We'll confirm we got your message, look into it and reply in writing.

Deposits and Withdrawals

Everything plays in Canadian dollars (CAD). Deposits and withdrawals carry zero casino fees.

• Deposit with: Interac e-Transfer, Mastercard, Apple Pay, Online Banking / Trustly, Prepaid / gift card
• Withdraw with: Interac e-Transfer, Apple Pay, Online Banking / Trustly, Bank Wire / Transfer
• Minimum deposit: C$20
• Minimum withdrawal: none
• Maximum withdrawal: C$9,500 per Interac transaction, C$40,000 per bank transfer
• Payout speed: most options pay out in 1 to 4 hours, while bank wire can take as long as 12 hours

Payouts go only to a payment method registered in your own name, and only after verification is complete.

Contact

Support is email only. Write to [email protected] and include your username so we find your account fast.