Help
Help Centre
Play should stay fun, and you hold the switches that keep it there. Each tool listed here lives in your account settings, ready to turn on in a few taps.
Which studios host our live tables?
Our live dealer games are streamed by Playtech Live and Pragmatic Play Live. You will find blackjack, roulette, baccarat and more in the live section.
What currency does my account use?
Every account runs in Canadian dollars (CAD). Deposits, wagers, bonuses, withdrawals: all figures show in CAD.
What are New Westminster Originals games?
New Westminster Originals is our own branded collection of games. You will find them grouped together in a dedicated lobby row.
What keeps my account safe?
Before your first deposit clears, we complete KYC verification and confirm your location, keeping your account protected from misuse. Choose a strong password, keep it secret and never hand out your login details.
What deposit options are available, and how low is the minimum?
Fund your account with Interac e-Transfer, Mastercard, Apple Pay, Online Banking / Trustly or a prepaid or gift card. Minimum deposit: C$20.
How quickly do cashouts land?
Most withdrawals hit your account in 1 to 4 hours. Bank wire can take as long as 12 hours. No minimum withdrawal applies. Maximums: C$9,500 per Interac transaction, or C$40,000 by bank transfer.
Who's eligible to play, and where?
Accounts are for players 19+. Registration is available only where online casino play is permitted, and a location check confirms this before any deposit clears.
How does our loyalty programme run?
New Westminster Rewards gives you points for real-money play over a weekly cycle from Friday to Sunday. Higher tiers bring spins, casino bonus and free bets, and the top Black level is by invitation only.
Your limits
- Set your own caps on deposits, wagers and stakes
- Reality checks plus time alerts while you play
- Hit pause with a cooling-off period: pick 24 hours, 6 weeks or any span in between
- Close your account for good or self-exclude
- Quick quiz to assess your play
- Identity (KYC) plus location verification, finished ahead of any deposit
- Lower a limit and it applies instantly. Increase one and it kicks in 24 hours later